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Customer Comments!

  • the fellow was great! He was very kind in putting up with my lack of computer literacy.
  • message left and the call back was prompt, THANKS!!
  • I appreciated the service of leaving my phone # and not having to wait on the phone. I was fortunate to have a cell phone. Tim was very cordial and extremly helpful. I shall not hesitate to call again. Thanks very much.
  • Excellent help. Thank you..My problem is one that needed some extra attention and I got it. Thank you!
  • An excellent job!!!Thank you for helping me with my connection problems. Modems are quite interesting..but you managed to figure it out so that I can connect. You techs are awesome..Thank you so much
  • You have a great team of techs. Each one has been so helpful and accomodating.One or two have even called me back to see how it is going.Deserae,David,Jeff Ron & Eddy.Thanks each of you for your support.That is why I have been with Gav.for 5 yrs.
  • HE WAS VERY HELPFUL,KNOWEDGABLE, AND PATIENT. THANKS.
  • As always I received very good service.
  • Dylan was very helpful and knowledgeable.
  • It took less than 60sec to help me fix my outlook express, That is good, you are on top of it. Thanks so much for the fast service.
  • David was very helpful, and called me back as he had stated that he would do. I appreciate, very much, to have him follow up with his commitment to correcting the problem that I was having with connecting to the Internet. Thank you so very much.
  • Very helpful, no problems with service.
  • Craig A. is the bomb. Great guy and very helpful, give him a raise for his efforts.
  • Thank you for your assistance in solving my problem
  • Scott was very kind and helpful!
  • Frank was very helpful!!
  • David was very patient and stayed with me until it was working. I appreciated that. Glad to have service 24 hours Thanks!!
  • Jill, Thank you for helping me set up with Gavtron. If I need any help I will be calling you!!!!!
  • David and adrien gave complete help. Adrein went the extra mile and called me on my cell phone so that I could dial in whoile he was talking to me.
  • I was very impressed with your patience and step by step instructions. Thank you very much.
  • My call back was very fast. She took care of the problem in less than 5 minutes. I really appreciated it. I think your tech service is very efficient, and the people who work there are patient when you are computor illiterate. Thanks!
  • The support I received was very good NO COMPLAINTS!!!!!
  • I have no complaints you guys are doing an excellent job. I am very satisfied with my service from gavtron.
  • Will was very helpful and patient with me since I think he could tell that I was new at this. He made my call to you one that I know that I could make to you again in the future without hesitation. Thanks Will!
  • Rebecca was very Helpful.She walked me through the process and even showed me how to clean out the Cookies that were in my system so that My computer would not take so long and we even had a few good laughs over the phone.She was great to talk to.
  • Brandon helped me to sign up and was very good to chat with on the phone. Thanks Brandon!
  • The agent was very helpful and helped me to configure a new computer for my internet service. Thanks so much
  • She helped get me back on the Internet after I got a new PC. I am not very good at this Computer thing.
  • You guys were great
  • keep on doing the way you are, thanks!
  • Jason is very knowledgeable, courteous, and helpful.
  • I do appreciate all of the help
  • Excellent! The technician was very informed and he knew how to put the *70, in front of my phone number for incoming call to disconnect my computer. Some techs did not know how to do this. Thanks.
  • The guy who helped me was very friendly and helpful. It really makes a difference to be polite and friendly. He was courteous and funny and did not make me feel like an idiot! thanks a lot!!
  • I was in a great bind looking for a confirmation on an order. I was going to be traveling soon and needed the information before I left. I was able to get my e-mail up in time. Thank you very much.
  • Very Good Service.
  • I was having trouble connecting to the internet. The customer service man that helped me was fast, accurate and solved the problem. Very satisfied with the service.
  • Good Enough
  • I appreciate your patience
  • Amber was great
  • My problem seems to be fixed. Appreciate the help. Thank you.
  • You were very helpful, the only reason I had to call twice was because I was having computer problems
  • Tech support is the best! Thanks
  • Great service - thanks.
  • He helped and right away knew what the problem was. He was very helpful and friendly to a very computer "illiterate" person!!
  • Jeff A. was not only a lot of help, but very pleasant on the phone. It was nice to speak with someone that not only was knowledgeable, but delightful. Thanks a BUNCH, Jeff!
  • SERVICE IS JUST GREAT.  THANK YOU NICK B FOR YOUR VERY MUCH NEEDED HELP. HOPE I GET YOU NEXT TIME. THANK YOU AGAIN
  • very pleasant and very helpful.
  • This Gentlemen was very polite.
  • it took two calls all worked great, THANKS
  • quicker answer time
  • Very professional and helpful tech.
  • I see no need for any improvement. I was thrilled with the help I received. I was able to get right back online very quickly. I would like to compliment the young man who helped me, on his awesome attitude and kindness. Thanks!
  • I left the message and someone called back right-away.
  • my problem was instantly fixed. I am a novice at computers, and Eric walked me through the entire setup, and it was easy and understandable. He was very patient, and helpful. Thank you so much! A very happy customer.
  • Great service!
  • Very Good fast service.
  • I was very pleased with the representative. She was very friendly, knowledgeable, professional.
  • You are friendly, patient, understanding and knowledgeable. Thank you for all your kindness and great support. Your Co. is one in a million.
  • I finely found a business who will work with me as a beginner at computer use. You are so patient and helpful. Thank you very much for providing such great help!
  • Any time I have had problems with the internet I have not hesitated to call the support line. I have always been helped with out any delays or problems. I am very satisfied with the technical support services. Thanks
  • Very pleased with service.  All handled very professionally by Desiree.
  • Your tech was great I wouldn't change a thing.
  • I had considered changing to another ISP, but trying to contact them I could not get them to call me, even after several attempts. Decided to stay with you because I have always had excellent service and customer service. Thanks.
  • Gavin took care of the problem in less than 10 min.
  • I was very impressed how we were able to correct the problem without having to go through some other process. The person was very knowledgeable about what to do and how to do it.
  • I thought I received excellent service. Thank you for hiring nice people.
  • Great service - thanks!
  • Mike could have legitimately treated me like an idiot for not entering the server address correctly but he spoke professionally and courteously. Very capable and very pleasant. Great job Mike, you deserve the prize.
  • Maple did an excellent job.
  • I have only called twice for technical help. Both times I have been extremely satisfied. The technicians have been very helpful and very, very polite.
  • Bryan did as well as I expected, plus he remembered me - Thanks Bryan.
  • I am very pleased with your service past and present.
  • Stupendous!! Thanks
  • I didn't see a need for anything different . Brandon was very friendly and my problem was fixed about one minute after I got off the phone. You cant beat service like that. Keep up the good work!
  • I was very impressed with djaxn patience. I am not computer friendly I guess you could say and he walked me through it all.
  • ALL of the techs I have called in the last few days to help with my virus problem have been exceptional. THANK YOU!
  • This was one of the best service calls!  Matt was able assess the problem quickly with the first call and found the solution. Thanks
  • I appreciate the prompt, courteous help that I received as usual. Thank you.
  • Gavin was polite & responsive. He called back with the information I needed & restored my connection in the 20 minute time frame he indicated.
  • representative called back quickly!
  • I am very satisfied, I got good results and fast, Now my internet works much better, I couldn't send out e-mails I kept on getting kicked off, now it works great. Thanks to tech. services
  • I was very satisfied with the help
  • I was very impressed with the help I received tonight. My only suggestion is to give Steve a raise and Friday nights off. Thank you for your time.
  • I appreciated the courtesy and concern that was given to solve my problem.
  • Steve did a much better job than Quest did when I called them for info! Thanks, You guys are AWESOME!!
  • Misty was very courteous and helpful, I also appreciated the phone call to make sure the problem was resolved. Thank You keep up the good work.
  • Very Great Support. The gentleman made me feel like I wasn't the problem. Very positive and patient. Thanks
  • The CS person who helped me this morning was excellent. We spent quite a bit of time but he helped me figure out the problem, gave me pointers to help me in the future. Thanks.
  • Thank you for helping me out. I have always been able to call and get my problems figured out. Thank you!
  • This is my first experience using internet service without a complete MAJOR IS Department to support me. Your reps were very helpful and patient especially Gerald Long. Thank You & I look forward to a good relationship.
  • Sione was very kind and patient. It was nice to work with someone so willing to help. Thank you very much!
  • I have had excellent luck when I call on the phone.  The help that I have received has been excellent. Thanks!
  • Because my phone was not convenient to the computer, your tech called me on our cell phone to help walk me through the set-up problems with our email. He was most helpful! Thanks!!
  • I am very impressed and satisfied with the overall service that I get. I was very pleased with the professional courteous way that Mike helped me resolve my e mail problem. Very Excellent job!
  • Very courteous, and willing to help. Thank you.
  • Keep up the good work and service. I'm here to stay.
  • Thanks for your fast response to problems that arise. I call that good service.
  • we just love the service.
  • Thank you for caring enough about your customers to let us know when there are problems.
  • You're Quick!!!
  • Thank you again for your quality service and dedication to satisfaction!
  • Thanks for your great service.
  • Thank you for your continued support and quality service. I have never once got a busy signal and always have super fast connections! That is great!
  • Thanks for explaining things to me, for being so patient with such a novice, and for taking the time. If I need help in the future, I know who I can trust. You're so good at what you do. Thanks for being there.
  • I downloaded the modem driver and it really improved our connection speed. Thanks for the tip.
  • I have told a lot of people about you and what a wonderful job you do in keeping us informed and no problems with our service. I know that others are having problems with their ISP's. Hopefully, I can get them to convert over to a good provider. Keep doing the great job you are doing!! Thanks again.
  • Thanks so very much.
  • Thank you Gavin!
  • Thanks for the info regarding my connection. I was able to log on much faster! Your service is great!!
  • Everything is working well, thanks for being such a good carrier.
  • Thank you for quick and speedy resolution of this situation!
  • Thank you for explaining our problem to us. You know how it goes! Thanks again.
  • Thanks for answering so quickly.
  • I just wanted to let you know things are going well with my e-mail and ISP. I have been able to connect the first try for a couple of days now. It is great!
  • Thank you for getting things working so quickly. I seem to be having no trouble connecting and am no longer being disconnected every 15 minutes. I look forward to having you as my new provider.
  • Thanks for all your help tonight. I just wanted you to know that I am able to connect now.
  • Thank you for your quick reply!
  • Thank you for the prompt reply it was very informative!
  • Thanks for the previous help. It worked!
  • Thanks so much for getting us up and running again. I do appreciate all of your help. I appreciated you taking the time to go step by step with me on your computer showing me exactly what to do here at home. We hope to have great success with you as our server.

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